How to Fix Xbox One High Packet Loss Error

With so many games introducing an online multiplayer and your gaming console pushing into the online frontier more aggressively, nothing is as irritating as a ‘cannot connect’ error. The Xbox one is well known to throw the Xbox One can’t connect to Xbox Live due to high packet loss even when your network is working fine.

In this piece, I am going to explain what packets are, the high packet loss error and give you the perfect solution to the problem.

Xbox One High Packet Loss Error Explained

Packets are the small bits of data a computer or any node (in this case your console) sends over the internet to communicate with other remote devices. Even the best connection will have some packets lost during transmission forcing the communicating devices to retransmit.

When the loss is too high, the constant retransmission requests makes near real-time communication almost impossible. The Xbox one then displays the high packet loss error since as a gaming console, it requires the best connections to keep you in sync with other online gamers.

What Causes the Xbox One Packet Loss?

The one cause of high packet loss that you can’t fix is slow Microsoft Servers. Sometimes, the Xbox servers will be just having a bad day. You will even get the Can’t Connect to Xbox Live error on such occasions. There is little you can do to fix this since you don’t have access to Microsoft Servers.how to fix xbox one high packet loss error

The other causes are a faulty connection between your Xbox and router. You can fix these problems easily if you know what to do.

Fixing the Xbox One High Packet Loss Error

Fix 1: Disconnect Your Xbox from the Internet

  • Navigate to the Xbox’ Network settings and select ‘Go Offline’
  • After the console disconnects from the web, reset it and toggle Network settings back to online
  • Check to see if you’re still receiving the error

Fix 2: Reset Your Router

An IP conflict or faulty router configuration might result in high packet losses. Restarting your router is a great way to cure this. Switch of the router and give it 10 seconds after all the lights have gone off before switching it on again. Give you router 1 or 2 minutes to boot fully before testing your Xbox connection again.

Pro Tip: If your network has a modem or more than one routers, you might have to restart these too

Fix 3: Unplug the Modem and the Router

If restarting doesn’t solve the problem, consider unplugging your router with the console off. Leave the equipment unplugged for two minutes before plugging it back on and testing your connection.

Fix 4: Confirm that Your Connection to the Router is Efficient

Sometimes, too much interference might affect your Wi-Fi connection. A faulty LAN cable or an unshielded cable running through high interference areas might lead to amplified packet loss. If you’re using Wi-Fi, consider using a proper LAN cable. If you are using a LAN cable, ensure that it isn’t showing signs of breaking at the termination or anywhere along its length. Also run it far from AC power cables, extensions and other electronic equipment to reduce interference.

 

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